Frequently Asked Questions

What is Chatit?+

Chatit is a secure chat application that uses advanced encryption technology to keep your conversations private.

How do I install Chatit?+

Chatit can be downloaded from the App Store or Google Play Store. Simply search for Chatit in your store's search bar, and click 'Install' to download.

How secure is Chatit?+

Chatit uses high-grade encryption protocols to ensure that your messages are secure and private. This makes it nearly impossible for any third party to read your messages.

What is encryption and why does it matter?+

Encryption is a method of converting data into a code to prevent unauthorized access. It is essential in chat apps as it helps protect your personal and sensitive information from being intercepted by others.

How does Chatit use encryption to secure my messages?+

Chatit uses end-to-end encryption. This means that only you and the person you're communicating with can read the messages. Even Chatit can't access your conversations.

Can anyone else access my messages?+

No, due to our end-to-end encryption, only you and the person you're communicating with can access your messages.

What happens if I lose my phone or it gets stolen?+

If your phone is lost or stolen, you can remotely log out of your Chatit account through our website to secure your account.

How can I recover my account or messages if I lose my password?+

If you forget your password, you can reset it via your registered email. However, for security reasons, recovering messages is not possible as they are encrypted and not stored on our servers.

How does Chatit protect my privacy?+

Besides end-to-end encryption for messages, Chatit also doesn't share your data with any third parties, ensuring your conversations remain private.

Does Chatit store my messages? If so, how and where are they stored?+

Chatit doesn't store your messages on our servers. Once delivered, they are only stored on the sender's and recipient's devices.

How do I know if my messages are being encrypted?+

All messages sent through Chatit are encrypted by default. There is no way to turn this feature off, ensuring consistent security.

Is it possible to turn off the encryption?+

No, encryption in Chatit is always on to maintain the highest level of security for your chats.

What platforms is Chatit available on?+

Chatit is available on iOS, Android, and can also be used through a web browser.

How can I invite my friends to use Chatit?+

You can invite your friends to use Chatit by sharing the app's download link or through the 'Invite Friends' feature in the app itself.

Can I use Chatit for group chats? If yes, how many members can be in a group?+

Yes, Chatit supports group chats. You can create a group with up to 200 members.

Can I share media files (pictures, videos, etc.) securely through Chatit?+

Yes, you can share media files securely on Chatit. All shared files are also encrypted end-to-end.

How does Chatit compare to other encrypted chat apps in terms of security and usability?+

Chatit is committed to providing a balance of security and usability. We use advanced encryption but also maintain a user-friendly interface.

How can I report a problem or get technical support?+

You can report a problem or request technical support by visiting the 'Help' section in the app or on our website.

Does Chatit use end-to-end encryption, or another type of encryption?+

Chatit uses end-to-end encryption, which is the most secure form of encryption available for chat apps.

What information does Chatit require for me to sign up?+

To sign up for Chatit, you need to provide your email and create a password. We value your privacy and don't require any additional personal information.

Does Chatit work on public WiFi? Is it safe to use in such environments?+

Yes, you can use Chatit on public WiFi. Thanks to our end-to-end encryption, your messages will remain secure even on unsecured networks.